Return and Replacement Policy
What is Polco return policy?
At Polco we work very hard to deliver the best products and shopping experience to you. However, sometimes because of the scale of operation a few exceptional cases do happen. If for any reason you do not feel satisfied with the product delivered to you then please get in touch with our Customer Service team for an appropriate resolution.
We will try our best to replace the product to your satisfaction and if that is not possible because of some operational constraint then we will provide full refund as per the requirement. In all such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.
And in case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us.
To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points.
All items to be returned must be unused and in their original condition. The original tags, packaging should be intact.
On receipt of the complaint and on successful analysis of the issue, we will arrange for a pick-up of the product via our courier partner in working 72 hours. Please, ensure that you keep the product ready along with its original package. The Courier person will have full right to reject the pick-up if found that the product is used/tampered/without original package.
We would not be able to accept a product if it shows sign of being tampered with by you. We expect that while returning the product you will pack the product very safely and securely.
Please Note: We may not be able to exchange products bought during sale or discount. Replacement/exchange is subject to product/ stock availability.